Welcome to the label.m Online Shop
These terms and conditions apply to the use of this website (the Website) and by accessing the Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use the Website.
Definitions"We/us" means Mascolo Group Limited
"You" means a user of the Website
"Cookies" means small text files that the Website places on your computer's hard drive to store information about your shopping session and to identify your computer
"Personal Information" means the details provided by you on registration
"Your Salon" means the salon you register as your salon when purchasing products
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Licence for website access
We grant you a limited licence to access and make personal use of the Website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours or our affiliates without express written consent. You may not use any meta tags or any other 'hidden text' utilising our or our affiliates' names or trademarks without our express written consent. Any unauthorised use terminates the permission or license granted by us.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Website as long as the link does not portray us, our affiliates, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You must not use the Website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
- to cause annoyance, inconvenience or needless anxiety
Copyright and database rights
All content included on the Website, such as text, graphics, logos, button icons, images and software, is the property of us, our subsidiaries, affiliates or content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on the Website is the exclusive property of us and our affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on the Website is the property of us, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the Website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of the Website, without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of the Website without our express written consent.
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us by sending an email to email@example.com
label.m and other marks indicated on our website are trademarks or registered trademarks of ours or other companies in our group. Our graphics, logos, page headers, button icons, scripts and service names are our trademarks or trade dress. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us or our affiliates. All other trademarks not owned by us or other companies within our group that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order criteria set out in these terms and conditions
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
The prices payable for the items that you order are clearly set out on the Website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
All prices are expressed inclusive of any VAT payable unless otherwise stated.
Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
Delivery will be made to the address specified by you on the completed order form.
We will deliver your order to the main entrance of the delivery address.
You can cancel or change any of your current orders prior to dispatch by sending an email to firstname.lastname@example.org
Please review our Returns Policy which applies to products purchased from us. In addition to our returns guarantee, consumers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in Returns Policy.
When ordering goods for delivery outside the European Union you may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from us, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.
We do not sell products for purchase by children. If you are under 18, you may use the Website only with the involvement of a parent or guardian.
When you visit the Website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Alteration of Service or Amendments to the Terms & Conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We will be responsible for any losses you suffer as a result of our breaching these terms and conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions.
Governing law and jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Mascolo Group Limited (company number 2920434) registered in England & Wales
Registered address: Innovia House, Marish Wharf, St Marys Road, Middlegreen, Slough, SL3 6DA
Vat No. GB 731 5769 22
Anti-slavery and human trafficking statement
Our parent company is Toni & Guy International Limited (the Company). This statement is made on behalf of all group companies of the Company (together with the Company, the Group) and the director of the Company whose name appears at the bottom of this statement has been authorised by all companies in the group to sign it. The Group provides haircare products, accessories specialist furniture and equipment to hairdressing salons, and franchises hair salons worldwide.
The Company had a turnover of just over £55.9m for the last audited financial year (ending 31 August 2015).The Group employs around 1,255 people worldwide.
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our Ethical Code reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
In terms of preventing slavery and human trafficking, we have two main areas of focus: first in the production of Toni & Guy, label.m and related branded products; and second in the labour used in any Toni & Guy or Essensuals branded salons.
Our branded products are produced by a number of different manufacturers, all of whom we require to sign up to our Ethical Agreement, which requires them to take all reasonable steps to ensure that they comply with all legislation and ethical standards.
Most Toni & Guy salons are franchisee-owned, and run at arm’s length. However, our franchise agreements requires all our franchisees to abide by employment law requirements. This would of course include a requirement not to use forced labour and to comply with immigration requirements.
We strongly encourage employees, franchisees, customers, suppliers or any third party to bring any suspected wrongdoing on these (or any other issues) to our attention. Others should bring any matters to the attention of our group General Counsel, John Miller, who is responsible for compliance matters.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement for the financial year ending 31 August 2017.